We make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 14 days in Kuwait to change your mind on any of your purchases from this website.

To qualify for this, the item(s) must be in the same condition in which they were received. Our products must be sealed and in a perfectly saleable condition. Items must be returned with the original box.

When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for a refund. We process refunds as quickly as possible, with most refunds being processed on the same day they were received. However, please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but delays can occur due to reasons such as bank delays or errors.

How to return?

It’s really simple to return an item to us here at Mujeza.com, and it is free! All you need to do is call our Customer Service, and they will help you set it up.

Customer Service numbers, Kuwait:

• Landline: +965 22280820
• Mobile: +965 97923639

You can also email our Customer Service at [email protected].

How do I get a refund?

After we have confirmed the return, we will issue you a refund to your bank account.

If you return your item to the store, the same amount will be reimbursed there.