Return and refund policy
We make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 14 days in Kuwait to change your mind on any of your purchases from this website.
To qualify for this, the item(s) must be in the same condition in which they were received. For our Products Must be Sealed and in a perfectly saleable condition. Items must be returned with original box.
When we receive the item, our returns department confirm that everything is present and in it’s in original condition to ensure its eligibility for refund. We process refunds as quickly as possible. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.
How to return?
It’s really simple to return an item to us here at Mujeza.com, and it is free! All you need to do is call our Customer Service and they will help you set it up.
Customer Service numbers, Kuwait:
You can also email our Customer Service at [email protected]
How do I get a refund?
After we have confirmed the return we will issue you a refund in your bank account.
If you return your item to the store, the same amount will be reimbursed there.